Customer Support Specialist - Entry Level

At KSE Systems, we have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Entry Level Customer Support Specialists are at the forefront of that pathway, and we continue to surpass expectations in client sales, consumer engagement, and outreach goals.

We are looking for a future Entry Level Customer Support Specialist who can recognize customer needs through brief discussions within the local region. If you are looking to build your business knowledge, develop sales experience, work with people, and have a stable career, the Entry Level Customer Support Specialist position is for you!

Entry Level Customer Support Specialist Position Responsibilities:

• Initiate and complete customer service and sales process for client products and services through direct introduction to local consumers
• Collaborate with other Entry Level Client Service Specialists and management to build on customer service options given current sales options
• Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly
• Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers
• Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process

Our Next Entry Level Customer Support Specialist Will: 

• Have professional and effective communication skills
• Be enthusiastic about working with others both within the office and with potential consumers
• Take the time to collaborate with other office departments and fellow Entry Level Client Service Specialists to build more sales, customer service, and product knowledge
• Pay attention to market dynamics and work with upper management to meet industry standards for sales, engagement, and service 

Basic Qualifications:

• High School Diploma or GED required
• Previous knowledge of customer service, sales, or marketing is preferred
• Ability to absorb entry-level training and implement in consumer-focused situations
• Practical communication skills, whether working in office or with potential customers 

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