Customer Support Specialist On-site Sofia, Bulgaria

Are you an English speaker looking for an exciting career opportunity in the heart of the Balkans? We are currently seeking a dynamic and motivated Customer Support Specialist to join our growing team on-site in Sofia, Bulgaria. This is a fantastic chance to work in a multicultural environment while representing a global brand known for excellence.

The Role

As a Customer Support Specialist, you will be the first point of contact for our English-speaking customers. Your mission is to provide high-quality assistance, resolve inquiries efficiently, and ensure a premium user experience. This is a 100% on-site position at our modern office hub in Sofia.

Key Responsibilities

• Customer Engagement: Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.
• Problem Solving: Troubleshoot technical issues and provide clear, concise solutions to customer concerns.
• Data Management: Accurately document all customer interactions within our CRM system.
• Quality Assurance: Maintain a high level of service that aligns with our brand's global standards and KPIs.
• Collaboration: Work closely with team leads and other departments to improve the overall customer journey.

What We Are Looking For

• Language Skills: Near-native or C1/C2 level English (both written and verbal).
• Communication: Exceptional interpersonal skills with the ability to build rapport quickly.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools.
• Resilience: Ability to handle challenging situations with a positive and empathetic attitude.
• Reliability: A commitment to working on-site in Sofia and adhering to scheduled shifts.

Why Join Us in Sofia?

Sofia is one of Europe's fastest-growing tech and outsourcing hubs, offering a vibrant lifestyle and a low cost of living.

• Competitive Salary: Local market-leading monthly salary with performance-based bonuses.
• Career Growth: Clear pathways for promotion into management or specialized roles.
• Comprehensive Benefits: Includes private health insurance, food vouchers, and modern office amenities.
• Multicultural Environment: Work alongside professionals from all over the world.

Apply Now: If you are a proactive English speaker ready to start your journey in Bulgaria, we want to hear from you! Please submit your CV today.