Customer Support Specialists (Perm Hire)

Meet Futurewave Systems. When it comes to technology and staffing services, we are by far, the best and brightest. We’re making waves, turning heads, and breaking ground in a very competitive industry. By supplying quality services, delivering real results, we attract the most intelligent talent and leaders in our field. We build long-term relationships with our clients, create an environment to thrive for our staff, with tremendous rewards and room for growth. We truly believe in our company; our people operate with the utmost integrity to provide unparalleled quality resulting with satisfied clients, and happy employees. 

We are the company you want to work for. and work with. 

We supply TOP RANKING, full service, IT technology solutions. Whether you need a highly driven staffing provider, or to develop an engaging mobile experience to reach more customers, we deliver the results you need in the most efficient and cost effective way possible. 

With a global network of quality professionals, we’ve got talent in all the right places, for the most challenging job requirements. 

Our clients range from world renowned Fortune 500 companies to small business owners looking for a competitive IT advantage, every business we work with has leading edge, next-generation challenges. 

Headquarted in Atlanta Georgia, we serve our clients globally with offices throughout the U.S. and worldwide. We have been recognized by Inc. 500 as the top #180 fastest growing private company in America, as well as Atlanta’s Best and Brightest places to work in 2014. 

Job Summary:

Supports various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients. Provides support to application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Develops and maintains effective verbal and written communication with all parties. Works with internal technical support, various production departments and additional Service hubs as needed to identify a resolution. Monitors open client issues until successful completion. Escalates irresolvable or concerning issues to management as appropriate. Ensures World Class Service client satisfaction on each transaction. Plays an important role in client retention for the region, including identifying clients-at-risk. Continually upgrades knowledge and skill base relating to new product rollouts, existing products and statutory/legislative changes.

Ability to learn new and complex product and software related information in both a classroom and in a hands-on environment and the ability to take basic concepts and apply them to new and more complex situations.

 The ability to seek out answers, solutions, and positive outcomes for both the client and ADP.

Comfortable in multiple systems

Ability to maintain composure in stressful, unexpected circumstances; not easily taken off course; ability to be a calming or settling influence.

Learning agility and the self-awareness to recognize the need for behavioral change.

Problem solving and negotiation skills

Excellent communication skills, both verbal and written

Behaviors:

Open to Feedback, change and learning new things

Adaptable, Reliable

Interpersonal skills – relates well with others

Independent – able to work on their own – self reliant

 Can work in the gray

Wins the client over

Cares about what they are doing, takes pride in their work

Good communicator/Impactful

Shares knowledge

Work with minimal direction

Calm, Focused, Resilient

Ability to set reasonable expectations

call me directly at 630 473 6464. Talk to you soon