Customer Support Team Member

We are a customer acquisitions firm that specializes in handling the customer service and sales support for local accounts. We are now seeking to onboard new Customer Support Team Members to join our innovative customer service and sales support team. As a Customer Support Team Member you will be responsible for representing our company to current and prospective customers professionally in all customer service and sales interactions. You will learn tried and true customer service and sales techniques to help you reach resolutions and find success in this role.

Customer Support Team Member Responsibilities:

• Provide accurate and informative assessments of products and services to customers in all customer service and sales presentations
• Assist in troubleshooting issues, including technical, customer service, or billing problems
• Address all customer complaints professionally, promptly, and empathetically
• Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
• Help customers make product choices, place orders, and schedule installations
• Collect customer feedback and pass along to appropriate departments to identify areas for improvement

Customer Support Team Member Skills:

• Previous experience in customer service and/or sales is a plus
• Positive, coachable attitude, excited to learn and acquire new skills
• Team player, someone who can work well with others and collaborate effectively
• Strong communication and conflict resolution skills
• Motivated, empathetic individuals who are passionate about providing high quality customer service
• Go getters who enjoy setting goals and advancing within their roles