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Customer Support Technician – Plainwell, Michigan
DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.
What it's like to work here:
This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.
What you will get to do:
- Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
- Answering customer service phone calls and e-mails.
- Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
- 50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
- Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
- Other project related activities as needed.
What will make you successful:
- 3 to 5 years of experience in a related field or position.
- Travel experience.
- Driver’s license.
- Ability to get a passport (travel to Canada and Mexico).
- Experience with electrical systems and controllers - HMI troubleshooting experience.
- Proficiency with a multimeter.
- Must enjoy learning new things.
- Must be able to act calmly in stressful situations.
- Self-motivated and organized.
- Good communication skills.
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