Customer Support Technician

Company : Qode

Job Type : Full Time

Florida, Florida

Number of Applicants

000+

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Job Description - Customer Support Technician

Client: FL Government Agency

Position: Customer Support Technician

Term: ASAP - 06/30/2028, with possible renewal

Pay: $32/Hr

Location: Celebration, FL must already be located in the region

Work Authorization: USC and GC ONLY

Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.

Experience:

Minimum of 2 years of experience in

The installation, maintenance, and technical support of workstation hardware.
Install, configure, and troubleshoot audio-visual and video conference equipment
Monitoring service ticket queue and resolve tickets as assigned.
Basic network and telephony support.
Providing on-site support for remote troubleshooting by other OIT technical staff.
Valid Driver’s License

Responsibilities:

Travel between locations required 25% - 40% of central FL. - Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install, configure, and update software.
Participate in team projects, meetings and assignments.
Responsible for documenting solutions to Technology issues.

Original job Customer Support Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Technician

Job Description - Customer Support Technician

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