Customer Support Technician II (T2)

Key Responsibilities\n\nPerforms standard Tier I procedures including wafer measurement.\n\nPerforms preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.\n\nDisassembles, cleans and rebuilds kits as part of kit management quality.\n\nLearns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.\n\nAble to diagnose and resolve basic technical problems.\n\nStrives to perform BKM\u2019s. Uses knowledge management systems. Follows all IP guidelines.\n\nHas the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor.\n\nDisplays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.\n\nComplies with all safety procedures and consistently demonstrates safety as a value.\n\nOther Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.\n\nFunctional Knowledge\n\n * Has developed analytical skills and application of scientific methods to perform a variety of activities \n\n\n\nBusiness Expertise\n\n * Has good understanding of how the team integrates with others\n\n\n\nLeadership\n\n * Has no supervisory responsibilities\n\n\n\nProblem Solving\n\n * Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods\n\n\n\n\u200b\n\nImpact\n\n * Impacts the quality of own work\n\n\n\nInterpersonal Skills\n\n * Uses communication skills to exchange of information \n\n\n\n## Qualifications\n\n### Education:\n\nAssociate\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n2 - 4 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\n10-Day 8-Hr (United States of America)\n\n### \n\n### Travel:\n\nYes, 10% of the Time\n\n### \n\n### Relocation Eligible:\n\nNo\n\n### Referral Payment Plan:\n\nNone\n\nU.S. Salary Range:\n\n$20.00 - $27.50\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. \n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n