Customer Support Trainer - Romanian language

​Silver Bell Group is currently
recruiting a Customer Support Trainer to support one of the leading online shopping platforms in the world. If you
enjoy working with people, developing their skills and helping teams reach
their full potential, this is the right opportunity for you. Join our dynamic
team and grow your career with us!

Responsibilities

• Provide customer support in Romanian through voice, chat and
  email channels as needed
  
• Communicate closely with employees and sector managers to
  understand and align their goals and ambitions
  
• Participate in the implementation of sector goals related to
  team size and performance
  
• Assess individual employee abilities and work with them on
  areas that need improvement
  
• Train employees in customer support departments in all
  facets of the job
  
• Support the development of employee motivation, skills and
  competencies
  
• Monitor, evaluate and document employee progress and
  training results
  
• Maintain accurate records of customer interactions, training
  sessions and solutions
  
  

• Fluent in Romanian (both written and spoken)
  
• Advanced level of English
  
• Previous experience in customer support is a strong advantage
  
• Strong communication and presentation skills with a
  people -oriented mindset
  
• Experience in training, coaching, mentoring, or team leadership is
  a strong advantage
  
• Ability to evaluate performance and provide constructive feedback
  

What’s in it for you

• Competitive salary
  
• Work in modern offices located in the center of Belgrade
  
• Clearly defined individual career path with opportunities for
  professional growth
  
• Opportunity for advancement within the company