Customer Support with Danish and English - Relocation to Sofia

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Customer Support Representative fluent in Danish and English, with the added benefit of relocation to Sofia, Bulgaria. This position is ideal for individuals looking to expand their horizons in a vibrant city while providing outstanding support to our customers. You will play a vital role in ensuring Danish-speaking clients receive exceptional service and assistance with their inquiries.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients through various channels, including phone, email, and chat.
• Address customer inquiries regarding products, services, and policies promptly and accurately.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain thorough documentation of customer interactions and feedback in our CRM system.
• Collaborate with different departments to facilitate effective solutions and enhance the customer experience.
• Stay updated on product knowledge, services, and industry trends to provide the best possible support.

• Fluency in Danish and English (both spoken and written) is essential.
• Experience in customer support or service roles is a plus.
• Strong communication skills with an emphasis on fostering positive customer relationships.
• Excellent problem-solving skills and a proactive approach to customer service.
• Familiarity with customer service software and CRM systems is advantageous.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. Welcome bonus
6. Performance bonus
7. And Much More...