Customer Support with Icelandic - Work in Bulgaria - Paid relocation package

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Customer Support Representative fluent in Icelandic and English, with a fully paid relocation package to Bulgaria. This is an excellent chance to work in a vibrant environment while helping our Icelandic-speaking clients with their inquiries and ensuring they have a seamless experience with our services.

Key Responsibilities

• Provide exceptional customer support to Icelandic-speaking clients through various channels including phone, email, and chat.
• Respond promptly to inquiries regarding products, services, and company policies.
• Efficiently resolve customer issues and complaints to maintain high levels of customer satisfaction.
• Document customer interactions accurately within our CRM system.
• Work collaboratively with different departments to provide effective solutions for client needs.
• Stay informed about product knowledge and industry trends to enhance customer service quality.

• Fluency in Icelandic (both written and spoken) is essential; proficiency in English is required.
• Experience in customer support or service roles is highly preferred.
• Strong communication skills with an emphasis on empathy and customer-focused interactions.
• Excellent problem-solving abilities and a proactive mindset.
• Familiarity with customer service software and CRM systems is a plus.
• Able to work independently while effectively contributing to a team dynamic.
• A willingness to relocate to Bulgaria and embrace new cultural experiences.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...