Customer Support with Slovak - Work in Bulgaria - Fully paid relocation package

Mercier Consultancy MD is thrilled to offer a Customer Support position requiring proficiency in Slovak, with the opportunity to work in Bulgaria. This role comes with a fully paid relocation package, enabling you to experience life in a beautiful country while providing exceptional support to our valued Slovak-speaking clients. Join our dedicated team and make a difference in customer experiences!

Key Responsibilities

• Provide high-quality customer support to Slovak-speaking clients through phone, email, and chat.
• Address inquiries regarding products, services, and company policies promptly and professionally.
• Resolve customer complaints and technical issues effectively to ensure a positive experience.
• Document all customer interactions in our CRM system for ongoing service improvements.
• Work closely with internal teams to devise effective solutions to customer challenges.
• Stay updated on product offerings and industry trends to deliver informed support.

• Fluency in Slovak (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service or support roles is highly preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Effective problem-solving skills and a proactive attitude towards customer queries.
• Familiarity with customer service software and CRM systems is an asset.
• Ability to work both independently and collaboratively within a team.
• A willingness to relocate to Bulgaria and embrace the opportunity to live in a new culture.

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...