Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS)

Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS)
Location: Salt Lake City, Utah (100% on-site)
Salary: $23/hr - $24/hr + Annual Profit Sharing ($4,000-$4,500) + Benefits
Benefits: Medical/Dental (no cost for employees), Vision, Life Insurance, 401K w/ Match, PTO
Job Type: Full-Time 
Typical Hours: Monday – Friday, 8am – 5pm PT 
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not available

Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Description

Our client in the industrial parts industry is looking for a Customer Support /Order Entry Specialist to join their team in Salt Lake City, Utah. In this role, you will manage customer inquiries with a professional and courteous demeanor and process orders received via phone, fax, email, or in person. The ideal candidate will have prior customer support experience and excellent organizational skills.  While a mechanical aptitude is a plus, our client believes they can train anyone with the right initiative to be successful in this role. This is a great opportunity to build a long-term career with a stable company known for its great culture and long-tenured team members.

Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Responsibilities

•    Assist customers with product inquiries and order placement
•    Recommend products based on customer needs
•    Accurately enter and process customer orders
•    Monitor and follow up on order statuses
•    Build strong relationships with customers
•    Respond to inquiries promptly and professionally
•    Process returns and exchanges
•    Maintain accurate and legible customer records
•    Collaborate with other departments to fulfill customer needs
•    Stay informed on new products, vendor updates, and industry trends

Customer Support/Order Entry Specialist (Mechanical Aptitude a PLUS) Qualifications

•    1+ years of customer support or customer service experience required
•    Tech-savvy and comfortable learning new software is required
•    Ability to work 100% on-site is required