CUSTOMER SUPPORT-SHOWROOM CONSULTANT

Description

We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence.

Key Responsibilities:

• Greet and assist customers upon arrival at the showroom.
• Help customers select bathtubs and bathroom fixtures based on their needs and preferences.
• Provide product knowledge and recommendations to enhance customer experience.
• Process orders accurately and efficiently.
• Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support.
• Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses.
• Provide professional and consistent service whether interacting in person, over the phone, or online.
• Maintain a clean, organized, and welcoming showroom environment.
• Work collaboratively with the sales and operations teams to ensure seamless service.
• Handle any additional customer service or administrative duties as needed.

Requirements

Qualifications & Skills:

• Customer-focused, friendly, and confident demeanor.
• Strong communication skills (both written and verbal).
• Ability to engage customers and guide them through product selections.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and comfort using email and phone systems.
• Prior customer-facing experience preferred.      
• Ability to manage multiple priorities and provide excellent service across different channels.
• Professional presence and positive attitude.