Customer Technical Services Representative

Job Summary

The Customer Technical Services Representative provides remote technical support and serves as a liaison between manufacturing teams and customers. This role delivers expert technical guidance, resolves customer concerns, and supports packaging initiatives to ensure product quality, customer satisfaction, and compliance with regulatory standards.

What Youll Do

• Act as a technical liaison between manufacturing teams and customers, providing expert advice and technical solutions

• Investigate, address, and resolve customer concerns to maintain product quality and satisfaction

• Manage customer packaging initiatives, deliver technical education, and conduct testing to meet quality and project requirements

• Support new product development, cost-saving initiatives, and regulatory compliance efforts

• Coordinate product evaluations and testing at customer sites to ensure quality standards

• Assess materials, performance specifications, container applications, and material substitutions related to customer use

What You Need to Have

• Bachelors degree in Food Science, Microbiology, Chemistry, Packaging, Engineering, or a related scientific field

• Proficiency in Microsoft Office applications

• Strong project management skills with the ability to manage multiple priorities effectively

• Excellent listening, verbal, and written communication skills to build and maintain customer relationships

• Willingness to travel domestically up to 25%