Customer Travel Specialist II - Corporate (Las Vegas)

The Travel Management Customer Travel Specialist II will be responsible for making travel arrangements for Caesars guests through various booking systems.  Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and Cruise and tour packages obtained through preferred suppliers.  Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness. A level 2 agent will support the Travel Management Supervisor in assisting others in the department as well as being the go-to knowledge and subject matter expert on all things travel. 

• Book customers through GDS and hotel systems through various inbound channels.  Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
• Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
• Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously  
• Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
• Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
• Be a liaison with our third-party bundling/package solution.
• Be able to research anomalies in accounting both in mid and back office using, GDS, Trams, Grasp, Snowstorm Dashboard, Decision Source and other proprietary reporting software.   (Knowledge can be learned on the job)
• Provide back up new user registration approvals for employee travel self-registration. 
• Must be knowledgeable and up to speed on trends within the overall travel industry.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Ensure proper alignment with all internal teams through proactive communication strategies.
• Update profiles in Sabre using native commands.
• Maintains confidentiality of sensitive information
• Other duties as assigned.

• Must be 21 years of age or older

• Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
• Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
• GDS (Sabre preferred) or Airline software certifications strongly preferred
• High School Diploma required.
• Some college preferred.

ADDITIONAL REQUIREMENTS

• Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously. 
• Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office. 
• Excellent interpersonal, team building and problem solving skills required. 
• Must have excellent customer service skills. 
• Must present a well-groomed professional appearance.  
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. 
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.