Customization Specialist

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
TITLE: Customization Specialist
GRADE: 9
LOCATION: Belgrade, SRB
The working hours for this role are 14h - 22h
A Customization Specialist will be responsible for resolving solution needs utilizing a strong skillset and experience as well as a keen desire to learn new technical

skills.

Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to

leadership.

High focus on producing accurate and high-quality metrics, calculations, datasets, and capable of understanding key concepts in development, QA and production environments.
Responsibilities
Providing system administration support, especially related to workflows.
Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
Analyzing data to provide insights into the operation, effectiveness, and productivity of each team.
Working closely with other teams to capture and identify business requirements for software implementation.
Coordinating and supporting integrations with third-party apps, plugins, and tools.
Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.
Supporting the team in daily troubleshooting, bug fixing, and end-user support.
Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.
Requirements and skills
Bachelor’s Degree with a solid analytical and technical background.
Detail Oriented
Highly developed communication skills (written/verbal) and interpersonal savvy.
Advanced Plus Excel with specific expertise in graphs, macro building, formulas, vlookups (xlookups), and pivots. Able to compare large amounts of data; able to analyze and manage complex concepts and datasets.
Required: Proven ability to administer and configure Power BI, including custom objects, flows, validation rules, and permissions.
Experience working lab and production database environments
Experience in Microsoft Azure data lake environment
Experience with automating business processes, report and dashboard creation, and data analysis.
Experience working directly with financial and data teams.
Strong communication and collaboration skills.
Experience in specific CRM platforms – Salesforce.com and Service Now.
Knowledge of SQL (recommended)
Visual Basic (recommended)
Project management software (popular market options)
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a

@ncrvoyix.com email

domain.”
At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history

of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture

and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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