Czech Speaking Customer Service for Energy (Oil & Gas) industry

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals with a passion for customer service and an interest in the energy industry. As a customer service representative, you will be responsible for assisting clients with their inquiries and issues, ensuring a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding energy services, pricing, and operations via phone, email, and live chat in Czech.
• Provide information on service options, billing inquiries, and energy usage.
• Assist customers with account management and report any issues to the relevant departments.
• Resolve customer complaints promptly and efficiently while ensuring satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide updated information and resolve service-related queries.
• Stay informed about industry developments and company offerings to better assist customers.

• Fluency in Czech (both written and spoken) is essential; knowledge of English is advantageous.
• Experience in customer service, preferably in the energy sector, is preferred.
• Strong communication skills and a customer-focused approach.
• Ability to troubleshoot and provide solutions to customer issues effectively.
• Strong organizational skills with the ability to manage multiple inquiries at once.
• Familiarity with customer relationship management (CRM) software is a plus.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...