Czech Speaking Customer Service for Social Media industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Social Media industry. If you are passionate about social media and enjoy helping users navigate their experiences, this role is perfect for you. You will be instrumental in delivering top-notch support, assisting clients with inquiries related to social media platforms, and ensuring a seamless user experience in Czech.

Key Responsibilities

• Manage customer inquiries related to social media accounts, features, and functionalities via phone, email, and chat in Czech.
• Provide assistance with account setup, issues, and general inquiries about platform policies.
• Resolve user complaints and technical problems promptly, ensuring a positive experience.
• Document all interactions with customers accurately in the CRM system for reference.
• Collaborate with internal teams to improve service delivery based on customer feedback.
• Stay updated on social media trends and platform updates to provide accurate information and support.

• Fluency in Czech (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service, preferably in the social media or technology sectors.
• Strong communication skills and a friendly, customer-oriented approach.
• Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.
• Excellent problem-solving capabilities and patience in dealing with user issues.
• Proficient in using CRM systems and familiar with social media platforms.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...