Czech Speaking Customer Support for Subscription-Based Services Department

Mercier Consultancy is thrilled to offer an exciting opportunity for a Czech Speaking Customer Support Representative in our Subscription-Based Services Department for one of our clients! In this key Entry Level role, you will be the first point of contact for our Czech-speaking customers, helping them navigate our services and resolve their inquiries effectively. Your fluency in Czech will play a crucial role in delivering outstanding customer experiences.

This position is ideal for individuals who are enthusiastic about customer service and have a keen interest in subscription-based platforms. If you are a proactive problem solver who enjoys communicating and helping others, we want to hear from you!

Responsibilities

• Provide support to customers in Czech via phone, email, and chat
• Assist clients with inquiries regarding subscriptions, account management, and service features
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with internal teams to address complex customer issues
• Educate customers on how to make the most of their subscriptions
• Gather feedback and insights from customers to enhance service delivery
• Participate in training sessions to stay updated on product offerings and policies

• Fluency in Czech and English, both written and verbal
• Previous experience in customer support, preferably in the subscription-based services industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric approach with a focus on satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with customer support software and tools

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...