Czech Speaking Fitbit Products Support Specialist

Mercier Consultancy MD is seeking a motivated Czech Speaking Fitbit Products Support Specialist to join our dynamic team. In this role, you will work remotely and provide top-notch support to our Czech-speaking customers who use Fitbit products. Your expertise and dedication will ensure that our clients receive the best possible assistance as they navigate their health and fitness journeys with our technology.

Key Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers in product setup, troubleshooting, and answering questions about product features.
• Deliver comprehensive guidance on health tracking, syncing devices, and app functionalities.
• Accurately document customer interactions and resolutions in the CRM system.
• Work closely with the technical support team for issues that require further investigation.
• Keep up to date with the latest developments in Fitbit products and health tracking to enhance customer support.

• Fluency in Czech (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer support or a similar role is preferred, particularly in technology or health products.
• Strong analytical and troubleshooting skills, with a talent for resolving customer issues.
• Exceptional communication skills and a passion for customer satisfaction.
• Experience with CRM software and digital communication platforms is beneficial.
• Self-motivated with the ability to manage time efficiently while working remotely.
• A keen interest in health and fitness technology and a commitment to helping others succeed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. Monthly accommodation bonus