Czech Speaking Logistics and Delivery Advisor

Mercier Consultancy MD is on the lookout for a motivated Czech Speaking Logistics and Delivery Advisor to join our dynamic team. This role is ideal for individuals who have a passion for logistics and customer service, and who are fluent in Czech. As a Logistics and Delivery Advisor, you will play a crucial role in ensuring that our customers receive their orders on time and efficiently.

Key Responsibilities

• Provide exceptional customer support in Czech regarding logistics and delivery inquiries via phone, email, and chat.
• Coordinate with logistics providers to ensure timely and accurate deliveries of products to customers.
• Assist customers with tracking their shipments and resolving any delivery-related issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to optimize logistics processes and enhance customer satisfaction.
• Stay informed about logistics trends and best practices to provide relevant support and advice.

• Fluency in Czech (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in logistics, supply chain, or customer service roles is preferred.
• Strong communication and problem-solving skills, with a focus on customer satisfaction.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with logistics software and CRM systems is advantageous.
• A detail-oriented mindset with a proactive approach to improving processes.
• Willingness to adapt to changing logistics needs and challenges.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. Monthly accommodation bonus