Czech-Speaking Customer Support Representative

About the Role:

We are looking for a Czech-Speaking Customer Support Representative to join our team in Sofia, Bulgaria. In this role, you will provide high-quality support to customers, assist with inquiries, and resolve issues efficiently while maintaining a positive customer experience. This is an on-site position requiring excellent communication skills and a strong customer-focused approach.

Key Responsibilities:

• Assist customers via phone, email, and chat in Czech.
• Respond to inquiries regarding products, services, and account-related matters.
• Troubleshoot customer issues and provide effective solutions.
• Maintain accurate records of customer interactions and follow up when necessary.
• Collaborate with internal teams to escalate and resolve complex cases.
• Ensure compliance with company policies while delivering top-tier customer service.

Requirements:

Native or fluent Czech speaker (written and spoken).
Good English proficiency for internal communication.
Prior experience in customer service is a plus but not mandatory.
Strong problem-solving skills and a customer-first attitude.
Ability to work rotational shifts, including weekends.
EU citizenship or valid work permit for Bulgaria.

What We Offer:

Competitive salary with performance-based incentives.
Career development opportunities in a global company.
On-site work environment with a friendly and dynamic team.
Paid training to help you succeed in your role.
Relocation support (if applicable).