D365 F&O Implementation Support Consultant

Job Description
We are looking for an experienced D365 F&O Support Analyst with in-depth knowledge and hands-on experience in various modules including Accounts Payable (AP), Accounts Receivable (AR), Rentals, and other essential modules. As a D365 F&O Support Analyst, you will be responsible for providing comprehensive support and expertise in the Dynamics 365 Finance and Operations (F&O) environment, ensuring smooth operation and optimal performance.
Key Responsibilities:
Provide Technical Support:

Offer technical assistance and support for Dynamics 365 Finance and Operations (F&O) to end-users, ensuring timely and effective resolution of issues.
Module Expertise:

Utilize your expertise in Accounts Payable (AP), Accounts Receivable (AR), Rentals, and other relevant modules to troubleshoot, analyze, and resolve system-related issues.
System Maintenance:

Perform regular system maintenance, including updates, patches, and configurations, to ensure the system operates efficiently.
User Training:

Conduct training sessions for end-users to enhance their understanding and utilization of D365 F&O modules, ensuring they are equipped with the knowledge to perform their tasks effectively.
Documentation:

Maintain detailed documentation of support activities, issues, and resolutions to create a knowledge base for future reference.
Collaboration:

Work closely with cross-functional teams, including IT, Finance, and Operations, to identify and address system improvements and enhancements.
Incident Management:

Manage and prioritize incidents and service requests, ensuring timely communication and resolution to meet service level agreements (SLAs).
Continuous Improvement:

Identify opportunities for process improvement and system optimization, providing recommendations and implementing changes to enhance system performance and user experience.
Qualifications:
Bachelor’s Degree:

In Computer Science, Information Systems, Finance, or a related field.
Experience:

Minimum of 5-10 years of experience working with Dynamics 365 Finance and Operations (F&O) with a focus on AP, AR, Rentals, and other relevant modules.
Technical Skills:

Proficiency in D365 F&O configuration, customization, and troubleshooting. Strong understanding of database management and SQL.
Analytical Skills:

Excellent problem-solving and analytical skills, with the ability to troubleshoot complex system issues.
Communication Skills:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Team Player:

Ability to work collaboratively in a team environment and build strong working relationships with stakeholders.
Certifications:

Relevant Microsoft certifications in Dynamics 365 F&O are a plus.

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