D365 Manager

We are seeking a Manager to lead the Dynamics 365 (D365) function across workflows, integrations, deployments, and system-level tuning. Reporting directly to senior leadership, this individual will oversee a team of four and drive improvements across workflow logic, ticketing operations, bug remediation, deployment reliability, and integration quality. The ideal candidate will bring hands-on D365 experience, deep understanding of workflow behavior and data structures, and the ability to stabilize and evolve a high-volume D365 environment.

Responsibilities

• Lead D365 platform operations across workflows, configurations, ticketing, bug fixes, and deployment tuning.


• Redesign workflows and troubleshooting workflow failures across business functions.


• Oversee stabilization and remediation of deployments impacted by current system challenges.


• Manage ERP-centric integration points across multiple systems, assets, and tools.


• Provide direction on data structures, workflow logic, and cross-system dependencies.


• Support data-lake-adjacent items where relevant.


• Lead and develop a team of four focused on D365 operations and enhancements.


• Partner with internal teams and vendors to improve platform performance and stability.

Minimum Requirements

• Strong, hands-on D365 implementation and workflow experience.


• Expertise in workflow logic, ticket remediation, and cross-system troubleshooting.


• Experience with ERP integrations across multiple assets and tools.


• Strong understanding of deployment processes and tuning strategies.


• 3–5+ years of relevant experience.


• Clear communication, collaborative leadership, and ability to excel under pressure.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans


• 401K Retirement Plan with Company Match


• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)


• Paid Volunteer Time


• Paid Parental Leave


• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service


• Employee Referral Bonuses


• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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