DAIL Quality Outcomes Specialist - Limited Service

Overview

The DAIL Quality Outcomes Specialist supports the Adult Services Division (ASD) by leading provider and staff training initiatives, strengthening quality assurance follow-up, streamlining provider enrollment, and leading division projects that improve efficiency and outcomes. This role is ideal for a highly organized, systems-minded professional who excels at seeing connections across programs and turning ideas into practical, sustainable improvements.  Experience using excel and comfort with technological solutions required.

The key areas of responsibility will include:

Training and education

• Develop, coordinate, and deliver training for providers and ASD staff.


• Create and maintain training materials, schedules, and documentation.


• Track training participation, evaluate effectiveness, and implement improvements.

Quality assurance and follow-up

• Perform follow-up work related to training and performance.


• Monitor implemented processes, identify gaps, and recommend corrective actions.


• Use data to assess outcomes and inform continuous improvement.

Provider enrollment

• Support and streamline provider enrollment processes.


• Ensure documentation accuracy, process consistency, and timely onboarding.

Project and process management

• Prioritize division work and manage projects from scoping through implementation.


• Update and standardize forms, templates, workflows, and procedures.


• Map processes across ASD programs, identify overlap, and streamline for efficiency

This position will report to the Adult Services Division Assistant Director.  The location is Waterbury. 

Who May Apply

This position, DAIL Quality Outcomes Specialist - Limited Service (Job Requisition #55301), is open to all State employees and external applicants.  It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs. 

If you would like more information about this position, please contact [email protected].

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Work is performed both in a standard office setting and in the field for which private means of transportation should be available. Incumbents are subject to a variety of stressful situations while evaluating and improving support services for people with disabilities and aging adults. Work also involves regular interaction with provider and departmental leadership. Some work outside of normal office hours may be required.

Minimum Qualifications

Bachelor's degree or higher in public policy analysis, health and medical administration, human services or a related field. 

OR

Four (4) years or more in public policy analysis, health and medical administration, public administration or a related field.

Preferred Qualifications

Experience with auditing, compliance and interpretation of state and federal regulations preferred.

Special Requirements

Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families


• Work/Life balance: 11 paid holidays each year and a generous leave plan


• State Paid Family and Medical Leave Insurance (FMLI)


• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan


• Tuition Reimbursement


• Flexible spending healthcare and childcare reimbursement accounts


• Low cost group life insurance


• Incentive-based Wellness Program


• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer