Dairy Supervisor

The Dairy Supervisor supports the daily operation of the Dairy Department by maintaining strong in-stock conditions, product freshness, accurate rotation, cleanliness, and effective merchandising. This position provides day-to-day direction to associates, helps manage inventory and deliveries, and ensures the department remains organized, customer-ready, and operated safely and efficiently.

• Support the overall daily operation and performance of the Dairy Department.


• Provide direction, guidance, and support to associates working in the department.


• Help train and coach associates on stocking, rotation, merchandising, sanitation, safety, and customer service procedures.


• Coordinate daily stocking and replenishment based on sales, deliveries, inventory levels, and business needs.


• Maintain strong in-stock conditions throughout dairy cases and displays.


• Ensure milk, eggs, cheese, yogurt, refrigerated beverages, and other dairy products are properly stocked and organized.


• Monitor product freshness, quality, dates, and overall condition throughout the department.


• Ensure proper product rotation and prioritize older inventory to reduce shrink and product loss.


• Remove expired, damaged, leaking, or otherwise unsellable merchandise promptly.


• Maintain attractive, organized, and properly merchandised displays.


• Ensure promotional, seasonal, and advertised products are properly stocked, signed, and maintained.


• Monitor out-of-stocks and take appropriate action to replenish merchandise from backstock.


• Assist with receiving, breaking down, organizing, and stocking dairy deliveries.


• Maintain organized coolers, storage areas, backstock, and department supplies.


• Assist with inventory management and communicate ordering or product availability concerns to appropriate leadership.


• Help control shrink through proper rotation, handling, ordering, and inventory practices.


• Verify products are correctly priced, labeled, and signed.


• Provide friendly and knowledgeable customer service and assist customers with locating products.


• Maintain department cleanliness and ensure cases, shelves, coolers, floors, storage areas, and work areas meet established standards.


• Promote safe working practices and immediately address potential hazards.


• Communicate equipment, refrigeration, product, staffing, or operational concerns to store leadership.


• Assist with opening and closing department responsibilities as assigned.


• Support department sales, productivity, shrink, inventory, and operational goals.


• Perform additional duties as assigned based on business needs.

• Lead by example and maintain a positive and professional attitude.


• Provide associates with clear expectations, priorities, and daily assignments.


• Follow up on assigned responsibilities to ensure work is completed accurately and on time.


• Coach associates on stocking efficiency, product rotation, merchandising, cleanliness, and customer service.


• Encourage teamwork, accountability, and effective communication.


• Maintain a strong sense of urgency when stocking deliveries and addressing out-of-stock conditions.


• Monitor department conditions throughout the day and address opportunities promptly.


• Help create an environment where associates feel supported, respected, and accountable.


• Communicate department priorities and operational concerns to appropriate store leadership.


• Help develop a dependable, productive, and customer-focused dairy team.

• Greet and assist customers in a friendly and professional manner.


• Help customers locate dairy products and identify alternatives when requested products are unavailable.


• Provide accurate information regarding product location and availability.


• Respond professionally to customer questions or concerns.


• Maintain clean, organized, and well-stocked displays that make the department easy to shop.


• Prioritize customer service while completing stocking and merchandising responsibilities.


• Maintain department conditions that reflect high standards for freshness, organization, cleanliness, and presentation.

• Monitor inventory and backstock levels throughout the department.


• Ensure products are rotated consistently to maintain freshness and minimize out-of-date merchandise.


• Check product dates regularly and remove expired or unsellable merchandise.


• Organize backstock so products can be identified and replenished efficiently.


• Work deliveries promptly to maintain product availability and protect refrigerated merchandise.


• Maintain proper product placement according to department merchandising standards.


• Ensure shelves and cases remain organized, faced, and customer-ready.


• Maintain promotional and seasonal displays throughout the promotional period.


• Verify shelf tags, pricing, and signs are accurate and positioned correctly.


• Monitor fast-selling products and adjust stocking priorities as necessary.


• Support inventory and shrink-control efforts by minimizing product damage, expiration, and unnecessary waste.

• Follow and reinforce established food safety and sanitation procedures.


• Monitor refrigerated products and storage areas to help maintain appropriate temperatures.


• Maintain clean shelves, cases, coolers, storage areas, and department equipment.


• Ensure damaged or leaking products are removed and cleaned up promptly.


• Reinforce proper product handling and storage practices.


• Monitor cleaning responsibilities and ensure sanitation tasks are completed throughout the workday.


• Immediately communicate refrigeration, temperature, sanitation, pest, or product-quality concerns to appropriate leadership.


• Help ensure products remain properly refrigerated during receiving, stocking, and backstock activities.

• Follow established safety procedures when stocking and handling merchandise.


• Reinforce safe lifting, carrying, stocking, and product-handling practices.


• Safely operate approved equipment after appropriate training.


• Keep cooler floors, aisles, storage areas, and workspaces organized and free of hazards.


• Address spills, broken products, damaged cases, and other potential hazards promptly.


• Report malfunctioning refrigeration or department equipment immediately.


• Ensure carts, pallets, stocking equipment, and merchandise do not create unnecessary hazards for customers or associates.

• Strong customer service and communication skills.


• Ability to provide direction, coaching, and support to associates.


• Strong organizational and time-management skills.


• Ability to prioritize multiple responsibilities in a fast-paced environment.


• Working knowledge of stocking, merchandising, inventory, rotation, and department operations.


• Strong attention to product freshness, dates, quality, and presentation.


• Ability to organize and maintain accurate backstock.


• Ability to safely operate applicable equipment after appropriate training.


• Ability to work collaboratively with associates and store leadership.


• Dependable, flexible, and able to work effectively with limited supervision.


• Ability to maintain productivity while ensuring department standards are consistently met.

• Ability to stand and walk for extended periods.


• Ability to bend, reach, lift, carry, push, and pull merchandise, carts, equipment, or supplies as required.


• Ability to perform repetitive stocking, rotating, facing, organizing, and merchandising activities.


• Ability to work in refrigerated and cooler environments for extended periods when necessary.


• Ability to safely handle cases of dairy products and other refrigerated merchandise.


• Ability to move between the sales floor, cooler, receiving area, and backroom throughout the workday.


• Must be available to work a flexible schedule based on business needs, which may include early mornings, evenings, weekends, and holidays.