Danish Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.

Key Responsibilities

• Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
• Handle inquiries related to FinTech products and services with professionalism and accuracy.
• Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
• Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
• Collaborate closely with technical and product teams to escalate and resolve complex issues.
• Stay informed on industry trends and FinTech developments to provide knowledgeable support.

• Fluency in Danish (both written and spoken) is required; proficiency in English is advantageous.
• Previous experience in customer support roles, preferably within the FinTech or financial services sectors.
• Strong analytical abilities and problem-solving skills.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Experience with CRM software and FinTech products is highly desirable.
• Ability to work independently and manage multiple priorities efficiently.
• Willingness to relocate fully to Sofia and adapt to a new cultural environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...