Danish Speaking Customer Service for Food & Beverage industry

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for candidates who are passionate about food and committed to providing outstanding customer service. As a representative, you will assist customers with inquiries related to food products, orders, and services while providing exceptional support in Danish.

Key Responsibilities

• Manage incoming customer inquiries regarding food and beverage products, orders, and service issues via phone, email, and live chat in Danish.
• Provide detailed information about product availability, nutritional information, and promotions to customers.
• Assist customers with order processing, modifications, and cancellations carefully and accurately.
• Resolve customer complaints and issues effectively to ensure satisfaction and loyalty.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure timely delivery and service quality.
• Stay informed about industry trends and product knowledge to assist customers effectively.

• Fluency in Danish (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the food and beverage industry.
• Excellent communication skills and a positive attitude towards customer interaction.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to manage multiple inquiries and work efficiently in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...