Danish Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives in the Renewable Energy industry. If you have a passion for sustainability and an eagerness to help customers navigate renewable energy options, this position is tailored for you. In this role, you will provide essential support to clients while delivering exceptional service in Danish.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and solutions via phone, email, and chat in Danish.
• Educate customers about energy efficiency programs, renewable energy benefits, and available options.
• Assist customers with account management, service inquiries, and troubleshooting.
• Document and maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical teams to resolve issues and improve customer satisfaction.
• Stay informed about industry trends and company offerings to provide up-to-date information to customers.

• Fluency in Danish (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service, preferably within the renewable energy sector.
• Strong communication and problem-solving skills with a customer-focused approach.
• Ability to convey technical information in an accessible manner.
• Excellent organizational skills and the capacity to manage multiple inquiries.
• Familiarity with CRM systems and office software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...