Danish Speaking Customer Service for Telecommunications industry

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and customer support. As a representative, you will assist customers in managing their telecommunications needs and ensure a high level of satisfaction while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications products and services via phone, email, and chat in Danish.
• Assist customers with account management, billing questions, and service modifications.
• Provide information about service plans, promotions, and technical support options.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document customer interactions accurately in the CRM system for reference and follow-up.
• Work collaboratively with internal teams to improve service delivery and address customer needs.
• Stay informed about new products, services, and industry developments to enhance customer support.

• Fluency in Danish (both written and spoken) is essential; English proficiency is a plus.
• Experience in customer service, preferably in the telecommunications sector.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer issues effectively.
• Aptitude for managing multiple inquiries and prioritizing tasks in a fast-paced environment.
• Proficiency in using CRM systems and standard office software applications.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...