Danish Speaking Fitbit Products Support Specialist In Sofia, Bulgaria

Mercier Consultancy MD is looking for a Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who love technology and are eager to assist customers in maximizing their experience with Fitbit products. You will be responsible for providing high-quality support to our Danish-speaking clientele, ensuring they receive the assistance they need to achieve their health and fitness goals.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking customers via phone, email, and chat regarding Fitbit products.
• Help clients set up their devices, troubleshoot issues, and understand product features.
• Provide insightful advice on health tracking and the use of the accompanying mobile app.
• Document all customer interactions clearly and accurately in the CRM system.
• Collaborate with technical teams for complex issues requiring escalation.
• Stay informed about new Fitbit products and updates to deliver informed support.

• Fluency in Danish (both written and spoken) is required; proficiency in English is a plus.
• Experience in customer service or support, preferably in technology or health-related roles.
• Strong problem-solving skills and the ability to guide customers through technical inquiries.
• Excellent communication skills with a focus on creating a positive customer experience.
• Comfortable using CRM systems and digital communication tools.
• Ability to work independently in a fast-paced environment while managing multiple tasks.
• A passion for health technology and a commitment to helping customers improve their fitness journeys.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....