Danish Speaking Fitbit Products Support Specialist in Sofia, Bulgaria

Mercier Consultancy MD is on the lookout for a dedicated Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and fitness, and are eager to support Danish-speaking customers in utilizing their Fitbit products effectively. Your support will guide customers to achieve their health and wellness goals through our innovative technology.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, troubleshooting issues, and inquiries about product functions.
• Offer insightful advice on health tracking features and app integration to optimize user experience.
• Document every customer interaction and resolution in our CRM system meticulously.
• Collaborate with technical teams to address and resolve complex issues requiring escalation.
• Stay current on product updates, features, and health tracking trends to enhance customer assistance.

• Fluency in Danish (both written and spoken) is essential; English proficiency is a plus.
• Experience in customer service or technical support is preferred, especially in technology or health domains.
• Excellent problem-solving skills, with the ability to assist customers through technical challenges.
• Strong communication skills with an emphasis on fostering a positive customer interaction.
• Proficiency in CRM software and digital communication platforms is beneficial.
• Self-starter with effective time management skills in a remote or independent work environment.
• A genuine passion for health, fitness, and technology is important for success in this role.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....