Danish Speaking Products Support in Sofia, Bulgaria - Fully Paid Relocation

Join Mercier Consultancy MD as a Danish Speaking Products Support Specialist based in Sofia, Bulgaria, with a fully paid relocation! This exciting opportunity allows you to combine your language skills and passion for customer service while helping Danish-speaking customers navigate our innovative products. Your role will be pivotal in enhancing customer satisfaction and ensuring that users get the most out of their experience.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat regarding our product offerings.
• Assist customers with product inquiries, setup processes, and troubleshooting issues effectively.
• Guide users through product features, ensuring they understand how to maximize their benefits.
• Document all customer interactions and resolutions in the CRM system with attention to detail.
• Collaborate with technical teams to resolve advanced issues and improve product functionality.
• Remain informed about the latest product updates and industry trends to provide informed advice to customers.

• Fluency in Danish (both written and spoken) is essential; English proficiency is advantageous.
• Previous experience in customer service, particularly in tech or consumer products, is preferred.
• Strong problem-solving skills and the ability to assist customers through technical challenges.
• Excellent communication abilities and a commitment to customer satisfaction.
• Familiarity with CRM systems and digital communication tools is beneficial.
• Ability to work independently while managing time effectively in a team-oriented environment.
• A passion for technology and helping customers achieve their goals is essential.

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....