We are looking for a Data Analyst to own analytics for our internal communications and notifications platform used across multiple products. In this role, you will build reporting and monitoring for communication performance, customer engagement, and cost efficiency, while helping optimize how and when customers receive communications.
You will also contribute to the development of self-service tooling that enables product teams to independently manage communication campaigns at scale. The role requires strong SQL skills, structured thinking, and the ability to turn business needs into scalable analytical solutions..
Track and analyze delivery, open, and engagement rates across various communication channels
Monitor and report on communication costs; identify optimization opportunities
Develop and maintain frequency capping rules to prevent customer over-communication
Build a self-service tool enabling product teams to set up and manage communication campaigns independently
Support product teams with communication configuration until self-service tooling is in place
1.5+ years of experience in a data or analytics role
Proficient in SQL — able to write and review complex queries
Familiarity with A/B testing and experimentation frameworks
Strong critical thinking skills
High attention to detail and accuracy in analytical work
Structured thinker, able to translate business needs into analytical frameworks
Experience with product or marketing analytics (push, email, or CRM channels)
Experience building self-service dashboards or analytical tools
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