Data Analyst Process Mining & AI

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 160 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

As a Data Analyst in Process Mining & AI, you will play a key role in driving process improvement initiatives and leveraging technology to deliver measurable results. The position requires a strong background in Process Mining, data science/engineering, and cross-functional collaboration, along with excellent analytical and communication skills.

Key Responsibilities:

• Support the implementation and execution of Process Mining technology and AI across our end-to-end finance processes (Purchase-to-Pay, Order-to-Cash, Record-to-Report).


• Work closely with cross-functional teams to analyze process inefficiencies, derive data-driven, actionable insights, and implement improvement measures based on process mining insights (exploratory as well as hypothesis-driven).


• Act as the technical expert for Process Mining in a team of process and industry experts advising Shared Service Center clients in end-to-end process improvement.


• Implement the technical setup for Process Mining solutions, including data integration, transformation, and modeling of organizational data.


• Create customized, state-of-the-art Process Mining dashboards with defined Key Performance Indicators based on business requirements.


• Build solutions for process improvement using Artificial Intelligence, including GenAI or Agentic AI.

Key Requirements:

Education: Degree (Bachelor’s or Master’s) in data science, information technology, business administration, or a related field, preferably with a focus on data analytics.

• Experience:
  
  
  
  • 3+ years of professional experience in business process analysis or data science/data engineering.
  
  
  • Proven track record in implementing data or Process Mining tools (e.g., Python, Celonis).
  
  
  • Good knowledge of relational databases or programming, e.g., SQL.
  
  
  • Know-how in applying and integrating automation workflows (e.g., UiPath) as well as Artificial Intelligence (Large Language Models, Microsoft Co-Pilot Studio, etc.) is beneficial.
  
  
  • Experience working in shared services or finance operations is beneficial.
  
  
  
  


• Skills:
  
  
  
  • Solution-oriented thinking and data-driven mindset, i.e., focus on practical resolutions to problems.
  
  
  • Attention to detail and accuracy.
  
  
  • Fluent English (written and verbal). An additional language is an advantage to support group collaboration.
  
  
  
  


• Certifications:
  
  
  
  • Certification as a technical expert in one of the leading Process Mining tools (e.g., SAP Signavio, Celonis, Aris, Mehrwerk), machine learning/artificial intelligence (e.g., Python, Microsoft Copilot Studio) or automation tools (e.g., UiPath) will be considered a strong advantage.
  
  
  • Certification in Agile, Scrum, or other recognized software development and project management frameworks (e.g., PMP, CAPM, PRINCE2) will be considered a strong advantage.
  
  
  
  

Personal Attributes:

• Analytical mindset and result-oriented approach.


• Innovative and forward-thinking, along with a customer-centric focus.


• Strong communication, organizational, and time management skills.


• Proactive, self-driven, adaptable, and resilient.

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer: 

• Hybrid work from the heart of Vilnius and your beloved home💖

• Language courses and other development opportunities.


• 4 trust days per year. 


• Gamified monetary rewards for automation projects. 🎁


• Individualized competency development plan for your future career. 


• 100€ for your home office. 💲

Good luck finding better colleagues than us. APPLY NOW! 

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