Data and Reporting Analyst

The Learning & Evaluation Department supports CRCD’s mission of being a results-driven organization that provides high-quality programming. The Data & Reporting Analyst works under the close direction of senior personnel and has moderate understanding of four core department functions 1) data system administration, 2) data collection and monitoring, 3) data analysis and reporting, 4) data development and inquiry support. The Data & Reporting Analyst will support all programmatic departments in the organization: housing and supportive services and workforce development.

ESSENTIAL DUTIES & RESPONSIBILITIES

Position roles and responsibilities include, but are not limited to:

Data System Administration

• Conduct frequent data migration, manipulation, merging of large, complex data sets from a variety of sources
• Develop and facilitate trainings on data systems for program staff
• Manage and maintain internal and external data systems and provide technical assistance as needed
• Manage Helpdesk ticketing system for data requests and technical support

Data Collection and Monitoring

• Review and validate data entry across all data systems to ensure data entry is accurate, effective, and efficient
• Develop and manage data collection processes and validation practices and procedures
• Support in creating and use of data monitoring tools such as dashboards, flowcharts, presentation decks

Data Analysis and Reporting

• Produce monthly outcome and performance indicator dashboards and weekly enrollment reports
• Support program directors with completing outcome reports including reports for funders, internal reviews, and marketing materials
• Assist with developing data visualizations and presentations for internal and external audiences, including graphs, tables, dashboards, etc. drawing on programmatic and secondary data source
• Support in the implementation, administration, and analysis of various evaluation tools such as surveys, focus groups, assessments

Data Development and Inquiry Support

• Identify and support in gathering data sources, calculating baseline, setting targets, and benchmarks aligned to grant requirements
• Provide coaching to program staff on the understanding of data reports and progress to meet goals
• Support programming to develop a cycle of improvement through data coaching

QUALIFICATIONS

• 1 to 2 years’ experience or education. Experience with non-profits and governmental grants a plus.
• Strong project management skills, professional written and verbal communication, and detail oriented.
• Ability to create, add or manipulate systems to capture/enter daily contact data
• Understanding of designing, planning, conducting, and evaluating one or more service areas in which CRCD is engaged
• Experience navigating data management software and merging and migrating large data sets. CalJOBS, Salesforce, or other case management software experience highly preferred
• Experience using data to support and drive programmatic decision-making and improvement
• Familiarity with data visualization and presentation skills. Knowledge in using Excel or other software to develop graphs and tables for a general audience. Experience using Tableau a plus
• Self-directed and capable of working to meet quick turnaround and deadlines independently.
• Self-directed and capable of working to meet quick turnaround and deadlines independently.
• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position
• This is not a work from home position. This role reports to the office 5 days a week.

REQUIREMENTS AND SKILLS

• Proven analytic skills, including mining, evaluation, analysis, and visualization.
• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)
• Working knowledge in data tracking systems and tools
• Aptitude in decision-making and problem-solving
• Excellent professional writing skills commensurate with reporting requirements of the position.
• Excellent social/interpersonal and communication skills enabling a friendly, customer service. relationship with partner organizations.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate

SALARY

$50,000-$52,000 annually

BENEFITS

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193.