Data Center Engineering Operations Area Manager, ADC InfraOps DCEO

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an energetic Data Center Area Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Area Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Area Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.

This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Responsibilities

Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers

Manage teams of 24x7 engineering technicians in all facets of their career

Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion

Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs

Effectively and efficiently manage the operations budget and expenditures

Routinely operate as the afterhours on-call Data Center Area Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)

Physical Requirements:

· Walk jobsites in uneven terrain.

· Work at heights and from ladders.

· Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw.

· Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.

· Carry objects weighing up to 49 pounds for short distances

· Work shifts longer than eight hours in duration.

· Respond to off hour emergency calls.

· Maintain balance and perform construction tasks while on a ladder

· Coordinate body movements when using tools or equipment

· Reach and stretch to position equipment and fixtures while maintaining balance

· Bend or twist the body into unusual positions while working

· Perform physical tasks all day without becoming overly tired

· Use hands to manipulate small wires and objects

· Apply muscular force quickly to objects and equipment

· Push or pull heavy objects into position

· Work in a noisy environment

· Work at depths, such as under raised floors

This position requires that the candidate selected be a U.S. citizen and must possess and maintain an active Top Secret security clearance.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Phoenix, AZ, USA

Basic Qualifications

Current, active US Government Security Clearance of Top Secret or above

Bachelor's degree or higher in a relevant engineering discipline, or relevant experience.

5+ years of experience working in data centers with an emphasis on building and equipment operation

3+ years of experience in a management position with 5 or more direct reports

Preferred Qualifications

Preferred Qualifications

An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

Proven track record of people management and developing teams

Ability to solve problems at their root, stepping back to understand the broader context.

Has a strong aptitude for trouble shooting and problem solving

Ability to maintain SLAs through the implementation of proactive issue detection and reporting

Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries

Shows good judgment and instincts in decision making

Ability to prioritize in complex, fast-paced environment

Proactively and continually improve your level of knowledge about Amazon business and relevant technologies

Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.