Data Center Global Account Director

Responsibilities include understanding the assigned account's business drivers, decision-making processes, and purchasing behaviours to lead the development and delivery of tailored value propositions and precise solution proposals. Strategic Account Management: Develop, implement, and execute comprehensive account strategies tailored to each global client, ensuring alignment with their business goals and company capabilities. Act as a trusted advisor to C-level executives and key decision-makers, cultivating long-term relationships that foster loyalty and mutual success. Identify opportunities for account expansion, cross-selling, and upselling in collaboration with solution architect teams, product, marketing, and operational teams. Provide specific Voice of Customer feedback to appropriate product, system, solution and service business leaders - for future product development, quality, modification, customer satisfaction and other purposes Ensure necessary regional and local account sales, service & support resources are assigned, engaged in execution of the account plan, actively and with agreed priority Resolve any resource misalignment or account priority issues with the appropriate regional or local resource structural manager. Lead Customer Quarterly Business Review (QBR)) activities for assigned account. Revenue Growth & Profitability: Drive sustainable revenue growth by proactively identifying and converting new business opportunities within existing global accounts. Monitor, analyze, and report on account performance, including financial forecasting, budgeting, and KPIs, ensuring profitability and efficiency. Negotiate and renew contracts, expanding scope where possible while safeguarding company interests and client satisfaction. Project Leadership & Delivery Excellence: Oversee seamless delivery of products and services across multiple markets, ensuring consistent standards of quality, compliance, and client satisfaction. Lead cross-functional teams—including sales, marketing, operations, finance, and legal—to achieve program milestones and resolve complex challenges. Identify and mitigate risks and obstacles that could impact delivery or relationship health. Stakeholder Engagement & Communication: Facilitate effective communication between clients and internal teams, translating client needs into actionable business solutions. Represent the voice of the client internally, advocating for their interests and ensuring a consistently high standard of service. Lead quarterly business reviews, executive briefings, and strategic planning sessions. Market & Industry Intelligence: Stay abreast of global industry trends, competitive landscape, and emerging technologies relevant to client industries and company offerings. Share actionable insights with clients and internal stakeholders to inform strategy and innovation. Compliance & Governance: Ensure all client engagements and deliveries comply with local and international regulatory requirements, internal policies, and ethical standards. Oversee contractual obligations and manage escalations with discretion and professionalism. Team Leadership & Development: Inspire, mentor, and develop a high-performing team of account managers and support professionals across different geographies. Foster an inclusive, collaborative, and high-achieving work environment. Establish clear performance objectives, provide regular feedback, and identify opportunities for professional growth. Bachelor's degree in Business Administration, International Business, Marketing, or a closely related discipline. A minimum of 10 years' progressive experience within the electrical industry, focusing on account management, sales, or client services, including at least 5 years operating at a regional or global capacity. Experience and proven track record of successfully managing complex, high-value accounts across various countries and cultural contexts. Significant expertise in contract negotiation, strategic account development, and leading cross-functional teams. Must possess a valid driver's license Master of Business Administration (MBA) or other relevant advanced degree. Prior experience working within the Data Center segment or with relevant target clients. Demonstrated expertise in Data Center infrastructure and design, with specific hands-on experience in white space and/or grey space environments.