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We are currently seeking a Data Center / Lab Support Technician who will work in a corporate environment located onsite in Hudson, MA with one of our largest and most well-known customers.
Data Center Support
All activities including physical touch for installation and break-fix for non-vendor handled issues. This includes all hardware, adds, moves, changes, and EOL.
Vendor contact for break-fix including ticket submission and vendor technician escort where applicable
OS installation and patching as requested with intermediate troubleshooting skills
Monitor what is down with internal tools and make necessary corrections to repair the systems
Proactive break-fix based on pre-failure analysis reports and compliance with target environment metrics
Work with vendors to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed
For in-house hardware, tech may be required to perform hardware failure analysis and parts replacement
Scheduling and other administrative aspects of appliance EOL and equipment move
Lab Support Service
This includes hardware and software support for Labs which includes system HW / SW upgrades, system repair, HW / SW upkeep, system assembly, and system image creation for standard and non-standard hardware located in the group and within the labs running any OS. OS includes Windows, and Linux / Unix.
Set up and utilize SQL and administration responsibilities on servers
Install and utilize supported connection method for connecting between Linux systems and servers
Maintain servers and workstations to ensure connectivity
Set up multiple clients that connect to one server in temporary lab projects and any custom OS or software support needed in the Lab environment
Perform VM client installs following EC installation, configuration and deployment process
Understand Enclave (DMZ) environment under written guidelines and process
Respond to system monitoring events as defined by corporate processes
Assemble, build, and configure test machines for project testing and demos
Assemble, build and configure servers for project testing and keeping license servers running
Maintain lab hardware (desktops, notebooks, servers, test rigs, test equipment, and peripherals)
Troubleshoot hardware and software issues to maintain productivity
Locate, test, and configure hardware for demo / test
Perform ongoing hardware reengineering to accomplish testing
Escalate any problem solutions for development tools
Provide local networking support for lab equipment
Assist with installation, configuration, and registration of wireless test devices (T/S network up to switch including networking cable, patch panels, etc.)
Assure IT compliance for all non-IT network connected hardware
Inventory and Asset Management duties
Primary contact for hardware / software questions
Skills and Qualifications:
Basic knowledge of Linux command line
Ability to run provided scripts in Linux environment, and work with output
Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF
Ability to run provided and documented commands through sudo
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
No CV Required
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