Data Center Technician

JOB SUMMARY: 

Under the supervision of the Operations Manager, the Data Center Technician is responsible for providing professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing/troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers.  Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise. This role is expected to perform frequent travel for delivery of services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS: 

1. Equipment Monitoring and Resource Coordination: 

 a. Monitor and record employees’ access, use of, and condition of equipment, identify equipment liabilities and what may need to be repaired. Document and report on needed upgrades, replacements, the need for additional units/materials, and network requirements to support the department, with data for budget planning.  

b. Team with the technician and assign, schedule and coordinate task assignments, materials, and needed resources to ensure projects and jobs are completed in a timely manner. 

2. Provide Division Preparation, Planning and Maintenance in the following areas: 

 a. Install and test data center equipment, which can include cabling, alarms, and grounding in addition to DC power systems. 

 b. Maintain and remain in compliance with industry standards when working with power systems, equipment, and software. 

 c. Examine and assess damaged equipment for salvage or repair. Repair equipment that meets standards for refurbished use, dispose/salvage unrepairable equipment. Record repairs or salvage/disposals, and initiate replacement orders. Equipment assessment may require troubleshooting, outreach to manufacturers, research and review of manuals and software guides.  Work with accounting to remove equipment from Continuing Property Records (CPR’s). 

 d. Provide formal and informal training to Range Technicians in accordance with department processes and procedures. 

 e. Support other departments with service orders, network design, and troubleshooting as needed. 

3. Traffic and Bandwidth analyses.  

 a. Identifying and troubleshooting customers and company equipment.    

 b. Translate industry terminology / jargon and present technical aspects at an appropriate comprehendible level for persons with novice -to- intermediate knowledge and skills, which includes diverse populations across Range’s customers, customer relations representatives, management team, and technicians. 

4. Maintenance and Testing: 

 a. Maintain optimal levels of service through performing quality assurance testing, implementing preventive care and building maintenance where  and as scheduled.  

 b. Perform scheduled and as needed data backups. 

 c. Monitor and respond to alarms and report cause and status to management as promptly as possible. 

 d. Initiate restorations, testing of refurbished equipment/systems, and battery testing. 

 e. Maintain equipment using SSH (Secure Shell Protocol) 

 f. Ability to read DLR’s (Design Layout Records) of circuits as necessary. 

 g. Use specialized technical equipment to test several types of signaling. 

5. Teamwork: 

 a. Engage and partner with various teams and key stakeholders (internal and external) to accomplish projects.  

 b. Support the team(s) and affiliated departments by performing appropriate tests and assessments to triage events and minimize network problems and outages.   

6. Customer Service Driven: 

 a. Proactively communicate with business and residential customers on project status and delivery dates/updates.  

 b. Field customer inquiries, respond in a timely manner with information to help the customer understand the next steps/options. 

7. Serve as a customer support team, patiently listen to customers to understand their concerns and interests. 

 a. Professionally explain situations and information and maintain a helpful perspective.  

 b. Occasionally this role will need to facilitate de-escalation with customers who experience emotional highs and lows, which may be presented unprofessionally by the customer; yet Range requires this role to respond empathetically and to maintain professionalism. 

8. Meeting and maintaining compliance with local, state and federal regulations across all areas of this role’s oversight is an expectation and key objective.   

9. Uphold and demonstrate your commitment to Range’s values in everything you do.  Be Innovative-Create the environment where we continually improve and adapt, Be Kind—Our actions make a difference, Be Trustworthy—Do the right thing, take responsibility for our actions, and honor our commitments, and Be United—People are our purpose; unified teams build the strongest networks. 

10. Performs various other IT related functions and duties as assigned. 

MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION): (A combination of demonstrable years’ experience and applicable alternative training(s) may be considered in lieu of the following qualifications). 

1. Successful completion of Technical School, a 2-year / associate degree (in Electronics, Telecommunications, IT/Networking, or a similar field of study preferred), OR the following experience under bullet (i). 

 a. Three (3) years of successful work experience performing telecommunications related functions. 

2. Typing skills to be a minimum of 50 words per minute (50 wpm), with an 85%+ accuracy rate. 

3. A valid, state-issued, and insurable drivers’ license. 

4. Working knowledge of local, state, and federal employment regulations. 

Preferred:  Completion of one or more of the following certifications: 

Calix Access Equipment  

Metaswitch MCT (Class 4 or 5) 

CompTIA Network+ 

Nokia Optical Network Certification (ONC)  

Cisco Certified Network Associate (CCNA) 

COMPETENCIES OR KNOWLEDGE, SKILLS AND ABILITIES (KSA’S): 

1. Information Technology Related Knowledge: Firm working knowledge of concepts, practices and procedures and ability to apply them in varied situations.  Familiar with and understand Open System Interconnection (OSI) model and it’s seven layers. 


2. Analytical Skills: An intermediate-to-advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allow functioning in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations.   


3. Project Management Skills: At an intermediate level, be proficient in organizing the planning process.  Develop and direct detailed project schedules including tasks, accountability, and deadlines. Anticipate problems that may impede work.  Communicates with changes and progress. 


4. Intermediate Computer / Technical Skills: At an advanced level, be proficient with word processing and data entry tools and develop spreadsheets and presentations efficiently.  Creates moderate -to- complex documents, perform intermediate-to-intermediate spreadsheet analyses, and generate graphics.  Programs at an intermediate level.  Conducts intermediate level of systems analyses and troubleshoots issues.  Must be able to proficiently type.   


5. Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).  Identify operational problems with common equipment and determine resolution.  Repair and upgrade office and/or basic equipment. 


6. Confidentiality: Maintain company / customer / vendor information and sensitive business matters private when facing a wide range of circumstances. Be knowledgeable of who are the authorized key contacts for disclosure of and to communicate with regarding restricted information. 


7. Time Management: Requires the ability to use one's work time effectively and productively, 


8. Customer and Personal Service: Working knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction. 


9. Office / Administrative Support: Skilled and knowledgeable at an intermediate level with drafting, editing, proofreading internal and external correspondence.  Understands thoroughly and directs organized department data and files.  Performs data entry accurately.  Schedule meetings and appointments for multiple contacts and maintain calendar(s) as appropriate. 


10. Decision Making: Decisions have major implications on the management and operations of an area within a department. This position may contribute to important strategy, operational, and business decisions that affect the department. 


11. Problem Solving: Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general standards and past practices. 


12. Attention to Detail: Successful performance requires detail and thoroughness in completing work tasks. 


13. Teamwork and Cooperation: Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level. 


14. Integrity: Successful performance in this role requires being honest and ethical. 


15. Independence of Action: Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; supervisor/manager is available to resolve problems. 


16. English Language: This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 


17. Oral Comprehension and Expression: The ability to listen / understand information / ideas presented through spoken words and sentences, paired with the ability to communicate information / ideas in speaking so others will understand. 


18. Written Comprehension and Expression: The ability to read / understand information / ideas presented through written words and sentences, paired with the ability to communicate information / ideas in writing so others will understand. 


19. Wrist / Hand / Finger Dexterity: The ability to make precisely coordinated movements with wrists, hands and fingers in order to press, grasp, pull, or manipulate objects (keyboard, circuitry components, small tools, etc.). 

PHYSICAL DEMANDS AND WORKING CONDITIONS: 

This role performs assigned work duties within a general office environment. Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes. Other functions and demands, include the following: 

a. Sitting / standing at an office desk for up to 9 hours / day or longer depending on the demands of the job. 

b. This role may perform work function in an outdoor environment and may not be protected from weather conditions during performance of those functions. 

c. Frequent use of technology, computers, devices, keyboards, etc. (Repetitive hand motion and typing functions). 

d. This role may be assigned to work requiring travel, which can reach up to 50% of the role schedule. 

e. Performs functions that present physical hazards, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding / ladders and high places, or exposure to chemicals in work setting. 

f. Hearing, listening, talking, standing, walking, bending, stooping, reaching, kneeling, squatting, balancing, pushing/pulling, and climbing stairs are all expectations of this role, although some of these functions may be more seldom performed than others. 

g. Must follow all company safety policies / procedures and always use appropriate personal protective equipment (PPE). 

h. Must be able to lift a minimum of 75 pounds at times.   

i. Must be able to access and navigate each department at the organization’s facilities. 

EEO STATEMENT 

RANGE is an Equal Opportunity Employer. RANGE does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.