Data Collection Specialist

Job Title: Data Collection Specialist

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management–Operations (GSM-O) II contract requirements.

(This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center.


• Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed.


• Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes.


• Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership.


• Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals.


• Respond to ad-hoc requests from multiple entities in a timely and professional manner.


• Use reporting data to identify and correct non-compliant actions.


• Review and validate that tickets follow published processes, including templates, notifications, and update timelines.


• Support new hire orientation and provide ongoing training to team members on contractual requirements. 

• U.S. Citizenship.


• An active, in-scope US Government issued Secret clearance.


• High school diploma or equivalent, with 3–5 years of relevant experience.


• Moderate understanding of IT ticketing processes and systems.


• Moderate understanding of data analytics concepts.

• ITIL 4 Certification