Data Feed Support Analyst

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Job Description

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Data Feeds Support Analyst

OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

ABOUT THE ROLE 

The Data Feeds Support Analyst will be responsible for supporting and growing the utilization of our data feeds program. In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service.  

RESPONSIBILITIES   

• Develop strong understanding of the benefits of using data feeds for our customers  

• Increase data feeds usage and overall knowledge/experience of the customer  

• Understand the unique structure of every proprietary and vendor feeds to engage in value-added conversations with customers  

• Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided  

• Track detailed activities describing interactions with customers  

• Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data fees process before escalation  

• Follow and apply standard operating procedures consistently  

• Ensure customer has a positive and pleasant experience 

• Present information to internal and/or external contacts for the purpose of problem solving   

• Uploading and managing mass data entry supplied from our property management clients 

• Monitor and maintain database to review data and disconnect stale feeds 

• Cross-referencing feed vendor data to improve number of feed connections 

BASIC QUALIFICATIONS & EXPERIENCE 

• Bachelor's Degree required from an accredited, not for profit University or College
• A track record of commitment to prior employers
• 2+ years of experience with building rapport over the telephone and overcoming objections in a customer service environment   
• Proficiency with products such as Excel, Outlook, Teams, Classic and Web Enterprise, and Network Admin 

• Proven ability to effectively build and maintain mutually beneficial relationships with clients  

• Excellent verbal and written communication skills 

• Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure 

• Analytical approach with the ability to interpret information and trends 

• Ability to learn new systems and organize workload in a fast-paced work environment 

• Ability to adapt quickly in a technology led environment 

• Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences 

• Ability to be flexible and adapt to changing situations at a high growth company .
• Internal qualifications: Must be at Researcher level or above to qualify.

PREFERRED QUALIFICATIONS & EXPERIENCE  

• Demonstrated knowledge of commercial real estate   

• Preference given to candidates who possess a thorough understanding of multifamily real estate, including the marketing objectives of property owners  

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing