Data Management Analyst

POSITION SUMMARY

Responsible for ensuring business-critical product and location data is accurately created, maintained, and governed in internal and external systems.  This position will provide technical support for relevant systems and collaborate with business partners to define business processes, create policies, and enhance systems.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Perform inventory systems programming tasks, including, but not limited to, creation & maintenance of ingredients, recipes, and products, creation & maintenance of user accounts, and creation & maintenance of restaurant locations and company hierarchy


• Intermediate troubleshooting of POS/Back Office issues


• Manage vendors, and communicate with franchisee partners and personnel to drive issues to resolution


• Manage the POS infrastructure by following and developing new procedures and best practices for managing system configuration changes, terminal images, and software upgrades


• Manage the operational workflows and timelines associated with the Product, Recipe, and Location domains


• Analyze, design, configure, test, document, and deploy enhancements or bug fixes according to the Operations and Marketing team’s business requirements


• Assist with governance and quality assurance of data elements by monitoring systems and reports, propose system and/or process enhancements, and participate in testing.


• Serve as a consultant to business partners by providing recommendations to enhance the collection and integrity of their data


• Conduct data analysis and cleansing to remove unused and duplicated data for better management and quicker access


• Participate in a rotational schedule for weekend support

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Bachelor’s degree in information science, data management, computer science, or related field preferred


• 3+ years of experience with Data Management principles, processes, and systems


• Proficient in Microsoft Office, particularly Excel and Access


• Ability to analyze reports, perform error resolution, and make business decisions


• Strong communications and analytical skills; capable of building trust with business leaders and key stakeholders in the process of maintaining data management solutions that support business needs.


• Effective relationship-building and collaboration skills


• Ability to participate in IT project status reviews and checkpoints


• Commitment to customer service and to resolving client satisfaction issues in a timely manner


• Commitment to continuous learning and re-skilling with appropriate training and professional development

PREFERENCES

• Experience with Restaurant Industry software products, i.e., Brink, Crunchtime, Olo, etc.


• Operations experience in the Casual Dining or Quick Service environments

WORK ENVIRONMENT

• Restaurant Support Center operates in a fast-paced, high-volume, deadline-driven environment. The role follows a hybrid work model, requiring on-site presence in the office every Tuesday, Wednesday, and Thursday.

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing, and/or operating a computer and/or mouse


• Ability to travel (approx. 10%) 

• Ability to provide support outside core hours for extended support during project implementations when required by the business

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.