Data Operations Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Data Operations Manager, your charter is to transform raw data into actionable insights that drive business growth and success. To do this, you will create and maintain data processes and dashboards that effectively capture and organize relevant information, ensuring data integrity and accessibility. Ultimately, your expertise will drive operational efficiency and foster data driven decision making throughout the organization.

This position is an individual contributor role reporting to Growth Marketing Analytics & Operations Principal.

Responsibility
Develop and maintain data tables and dashboards to effectively capture and present key metrics
Implement updates and optimizations to enhance the usability and functionality of data frameworks in alignment with evolving business needs
Collaborate cross-functionally to ensure systems and processes are running as expected ensuring data accuracy and reliability
Provide support to users on data table management and Tableau dashboard utilization to enhance organizational data literacy
Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic BS/BA degree or equivalent in Computer Science, Information Systems, Data Management, or a related field
5+ years of experience overall
3+ years of experience in data management, BI development, or related roles
Experience using SQL with an understanding of stored procedures, tasks, views, etc
Experience with Tableau
Preferred Experience with DTB or Python
Knowledge of Saas business metrics
Experience with Salesforce, Eloqua, Zuora and integrations
Proven track-record in fast paced environments
Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $108,700 - $168,675 base salary

Illinois and Colorado: $103,100 - $141,725 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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