Data, Quality, and Support Specialist

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Data, Quality, and Support Specialist is situated in the Health Care Coordination Department and is responsible for providing data and quality management to the department’s programs with additional administrative duties. The HIV Care Coordination program addresses HIV healthcare disparities and disparities faced by individuals involved in the justice system by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach. The position leads the data entry process, monitoring and conducting data collection and reconciliation for 2 HIV Care Coordination Programs: Care Coordination Revised (CCR) and Supportive Counseling (SCL). They develop systems to monitor data outcomes, quality measures and evaluate program documentation to ensure compliance with program policies and procedures. They gain an understanding of general care management and contract-specific standards to practice quality assurance and improvement measures. They lend administrative support to the programs by welcoming guests and maintaining supplies. 

DUTIES & RESPONSIBILITIES:

• Enter programmatic data into internal and/or external reporting systems.
• Assist in maintaining databases and internal data systems including the client roster. 
• Verify data for completeness and accuracy. 
• Implement and maintain a process, including due dates, to facilitate timely and accurate entry and review of data.
• Conduct data reconciliation for the programs including potentially payable services and duplicates.
• Work closely with the department’s leadership team to track, report and analyze monthly and contractual performance. 
• Conduct routine client documentation and chart reviews for quality and compliance purposes. 
• Compile data and write concise reports summarizing quality assurance findings.
• Track and report data issues to managers to identify potential training opportunities. 
• Assist in the development and implementation of quality improvement activities.
• Participate in preparation for monitoring visits and follow-up planning.  
• Attend regular team meetings, training, and contractor-facilitated meetings to support growth and development.
• Collaborate with the Department of Data & Quality on agency-level projects. 

ADMINISTRATION:

• Manage the front desk and waiting room area by greeting visitors, directing them appropriately, and maintaining a safe and welcoming environment.
• Order and maintain supplies needed for program operation.
• Manage MetroCard, Petty Cash, Incentive logs, and distribution. 
• Perform all functions in alignment with CHASI’s mission, vision, and core values.
• Other duties as assigned.

• High School diploma or equivalency REQUIRED, associate degree preferred. 
• Two years of experience related to data and quality management. 
• Experience performing quality assurance functions is strongly preferred.
• Computer literacy REQUIRED with Microsoft applications including Teams, Outlook, Word, Excel, and PowerPoint.  
• Experience working with other reporting systems (AWARDS, eShare) is strongly desired. 

COMPETENCIES:

• Can actively listen to feedback and direction and act accordingly. 
• Composes client documentation, reports, presentations, emails, and other communications that are clear, accurate, and well-organized.
• Understands and conveys information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Works harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process. 
• Shows up professionally each day within the context of expectations of their work environment.
• Works independently following receipt of instructions on a task. 

Position Status: Full Time   

FLSA Status: Exempt

Pay Rate: $46,300 - $53,800 annually; excellent benefits package