Data Specialist and School Certifying Officer (SCO)

Position Summary:
Are you someone who takes pride in doing meaningful work, enjoys helping people, and thrives in a role where every day brings something new? If so, we’d love to hear from you! In the position of Data Specialist and SCO, you’ll be a trusted resource for students, faculty, and staff — handling everything from transcript requests and degree verifications to diploma processing and academic records management. You’ll also play an important role as our School Certifying Officer, certifying veteran and military-connected students for their educational benefits and answering VA questions. Reporting directly to the University Registrar, you’ll be part of a collaborative, service-minded organization that genuinely values putting students first. We proudly welcome applications from motivated candidates who may not have experience in every area listed — if you’re enthusiastic, dependable, and eager to grow, we’re committed to investing in your success.

ESSENTIAL POSITION DESIGNATION: This position is not designated as an essential position.

TYPE OF SUPERVISION RECEIVED: General direction and supervision received from the University Registrar.

POSITION DUTIES AND RESPONSIBILITIES:

Essential Functions of the Position:

• Administer all veteran and military educational benefit programs
• Manage the registrar email account, answers phone, and assists office walk-ins
• Transcript & degree verification processing
• Manages diploma processing, packaging and mailing
• Purchasing agent for the office - maintain internal and external office supplies and commencement related purchasing
• Perform various day-to-day office administrative functions to include but not limited to
  • customer service
  • the collection, verification, review and processing of student and faculty documents within established regulations and procedures; applies relevant policies and procedures relating to requests and verifications
  • organization and maintenance of record keeping systems that include both hardcopy and computerized records; enter and retrieve data to create standard and special reports; document and cross-reference data; screen and record information; respond to standard information requests; answer questions, explain policies or procedures.                          '
• Contribute to the review of service functions and interactions of the Registrar's Office to increase efficiency and consistency in policies and procedures between all Colleges of the University
• Other duties as assigned.

Benefits:
At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:  

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being. 
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay. 
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care. 
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role. 
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances. 
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment. 
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs. 
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more! 

At Franklin Pierce, we prioritize the well-being, development, and satisfaction of our employees. We are committed to providing a supportive work environment and a range of benefits that align with your needs and aspirations. 

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