Datacenter Facilities Operations Manager

Job Description:

Pay Range $45hr - $52hr

Datacenter Facilities Engineering:

Responsibilities include the overall management of the engineering and design of the power, space, and cooling aspects of the remote data centers.

Responsibilities include but are not limited to managing the design / engineering of the remote data centers and the standards by which the facility infrastructure supporting these IT rooms are to be operated and maintained with the support of local site facility teams.

Direct the coordination of local site facility teams and suppliers to support the operation of this critical infrastructure in alignment with client IT Room Specifications.

Individuals will manage and back up the role of the Senior Specialist having engineering responsibilities supporting remote data centers.

Responsibilities will include maintaining the IT Specifications by which the remote data centers are to be designed, engineered, and operated under.

These specifications are to provide the engineering solutions that deliver both reliability and availability required to achieve continuous operation of the facility infrastructure supporting critical IT environments.

The responsibilities also include managing capital plans and forecasting future requirements to support evolving information technology solutions being developed to support this industry.

The position requires having an in-depth knowledge of the electrical & mechanical infrastructure that is required to support remote data center environments.

Evaluating electrical & mechanical systems supporting a data center environment, which include but are not limited to, understanding IT hardware requirements and technologies, delivering solutions that provide 100% uptime, and are operationally concurrently maintainable.

Provide cost-effective data center solutions that meet the requirements of the client.

Provide the standards by which electrical and mechanical systems in a critical infrastructure environment are to be operated and maintained.

Having an in-depth knowledge of the overall data center environment that spans across the facility, raised floor, and structured cabling infrastructure.

Having and applying a diversified knowledge of engineering principles and practices to a broad variety of engineering solutions and deployments.

Participate in remote data center audits, as required, for the facility infrastructure that is conducted by both internal and external entities.

Datacenter Facilities Operations:

Responsibilities include supporting all remote site data centers (non-EDC), interfacing with local site IT Staff, operations supplier(s), and onsite facility organizations.

Manage regionally the third-party supplier responsible for operational support, Feet on the Street activities, at the remote data center sites.

The position has ownership/responsibility for L2 Incidents, problems and change management activities for the remote site data centers.

Provide technical expertise for root cause analysis and remediation recommendations when necessary.

Investigate incidents involving failures and or interruptions of the IT infrastructure at the remote sites and oversee the resolution and preventative actions to mitigate future occurrences.

Support implementations of IT project deployment activities including support for capacity planning and deployments associated with integrated Manufacturing/logistics / Lab system application (MLL) deployments.

Position requires managing the deployment and decommission processes working with client Services deployment teams.

Participating in problem, change and incident management issues related to remote data centers issues.

Driving compliance/adherence activities to achieve standardization across all regions.

Maintaining and updating policies and standard operating procedures in conjunction with other regional peers.

Ensuring CMDB linkages and maps are accurate and up to date for IT hardware in managed data centers.

Communicate monthly operational statistics and service level performance of operations suppliers.

Monitor remote data center capacity dashboards related to power, cooling, space; analyze need to remediate any capacity issues and bring recommendations to the Manager of Data Center Engineering for engineering considerations.

Provide direction to local facility organizations in achieving alignment of the remote data centers with IT Room Specifications.

Qualifications B.S. in Engineering discipline, mechanical or electrical preferred, or equivalent working experience and knowledge.

A minimum of 10 years of mission critical management, engineering, and operations experience.

Proficiency in the design and operation of data center critical facility infrastructure.

This includes UPS, Cooling, and backup power systems.

The ability to present complex engineering subject matter to a non-technical audience.

Effective interpersonal and communication skills (written and oral) to communicate with all levels of the organization.

Must be self-motivated and able to manage prioritization of workload.

Demonstration of strong ability to work independently and collaboratively across teams and organizations.

This role may require travel up to 25%.

Proficiency in managing change and incident management.

Experience in managing computer room environments, IT installations, power/cooling infrastructure and associated network infrastructure.

Good teamwork, communication/information sharing skills and influencing skills are necessary.

Experience with CAD application(s), Visio, and MS suite of software tools.

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