Dave's Hot Chicken Boca Raton- Shift Leader

Shift Leader Job Description
Summary
The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift
Leader will work with the restaurant management Team to ensure all activities are consistent with
and supportive of the restaurant’s business plan. They will ensure all Team Members are
performing their job responsibilities and meeting expectations.
Job Expectations
The Shift Leader performs leadership, management, and organizational tasks while supervising
fellow Teammates, monitoring their performance, to ensure they comply with company and safety
policies, and delegate tasks appropriately.
Duties:
0 Follow the steps outlined in the DHC Training Program to learn and train new skills, duties,
and responsibilities.
0 Abide and enforce the rules and direction given by the restaurant management Team and
refrain from insubordination.
0 Communicate to their immediate supervisor when additional training guidance and practice
is needed.
0 Effectively and consistently does required H.O.T. Walks and Q&A checks to correct areas of
opportunity.
0 Organize shift schedules for Team Members and monitor attendance, tardiness, and time
off.
0 Assign duties to specific Team Members based on role and skill level.
0 Understand how each job responsibility impacts Guests, the Team, the overall restaurant
operations and success.
0 Greet Guests, record orders, and serve food and beverages with a consistently positive and
helpful attitude, including answering questions.
0 Ensure Team Members work together with their Teammates to prepare items on the DHC
menu while following cooking instructions, safety procedures, and sanitary requirements.
Shift Leader Development Program

0 Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers,
etc.
0 Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables,
sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high
touch-point areas, and servicing restrooms.
0 Handle Guests’ concerns and complaints professionally and calmly to resolve problems
according to restaurant policy.
0 Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC
Uniform Policy.
0 Are performance-oriented, understand expectations and are aware of performance results.
0 Provide direction, supervision, and feedback to maintain high levels of productivity and
Team morale.
0 Communicate Team Member work performance to the restaurant management Team and
appropriately address performance issues.
0 Train new and current Team Members.
0 Balance cash drawers and prepare cash deposits as assigned by the restaurant management
Team.
0 Effectively plan, organize, and implement all daily operational routines and activities.
0 Complete all required administrative duties and daily paperwork including required
checklists.
0 Supervise and perform opening/closing activities as directed by the restaurant management
Team.
0 Establish an environment of trust to ensure honest, open, and direct communication.
0 Role model and set a positive example for the entire Team in all aspects of business and
personnel practices.
0 Follows all company guidelines for food and cash controls; follows all cost control guidelines
to maintain and minimize restaurant costs; properly uses all products, supplies, and
equipment facilities.
0 Communicate effectively with Team Members and management to resolve any
interpersonal issues as needed.
Shift Leader Development Program

Requirements:
0 Current student or high school diploma/GED preferred
0 Must be at least 18 years old and fluent in English
0 Able to be Certified in all stations following the DHC Training Program
0 Flexibility to work nights, weekends, holidays, opening and closing shifts
0 Ability to stand for long periods of time and work in a fast-paced environment
0 Ability to bend and stoop and lift 50 – 75 lbs comfortably
0 Ability to work in close quarters and around heat
0 Positive attitude while conducting all duties
0 Commitment to Guest satisfaction. Looks at restaurant operations from the Guest’s point of
view
0 Effective communicator with co-workers and the restaurant management Team
0 Excellent organization, planning, time management, delegation, and problem-solving skills
Transportation & Accessibility:
0 Must have reliable transportation to work, a driver’s license and proof of insurance
0 Must have telephone or other reliable method of communicating with supervisor and co-
workers