WHAT YOU’LL DO
- Ensure inventory control and cycle count programs are in-line with Finances and clients expectations and consistent from site to site.
- Develop reporting metrics for Finance and Operations regarding cycle count and cancellation results.
- Keep the Finance and Operations teams updated and apprised on cycle count results and trends.
- Assist in the testing and roll out of any fulfillment system upgrades, enhancements or new packages.
- Collect, organize and evaluate data and trends to identify opportunities to reduce costs and customer service improve performance.
- Identify trends and opportunities that impact the fulfillment process and customer service experience in support of raising fulfillment center quality and cancellation standards.
- Working closely with the Operations team, and with individual sites to identify improvements to drive efficiencies, accountability, productivity and customer satisfaction scores.
- Coordinate with Clients and responsible for conducting annual physical inventories.
WHAT YOU’LL NEED
- High school diploma or GED equivalent required, college degree preferred.
- Minimum 2 year’s experience in fulfillment center or warehouse/distribution center supervising 20+ people.
- Previous experience and knowledge of working with multiple small parcel carriers.