DE Hotel Manager

Pay - $58,000/Annually + DOE

Must have a valid Colorado Support Gaming License

SUMMARY: 

Manage, supervise, and monitor VIP (Guest) Services daily operations. Manage, supervise, monitor and train all (Guest) VIP Services employees. VIP Services includes Double Eagle VIP Services and the Hotel Front Desk. Implement marketing directives and assist with promotions. 

DUTIES AND RESPONSIBILITIES: Other duties may be assigned including special projects as needed and directed.

• Gaming/Compliance - Perform responsibilities in compliance with the Colorado Limited Gaming Act. Responsible for knowing and understanding the Colorado Gaming ICMP’s applicable to the VIP Services. Notify KOD if you identify, minors, and persons perceived to be intoxicated so the KOD may prohibit them from access to casino games and operations.
• Leadership - Lead by example by greeting and directing guests in a courteous, friendly and prompt manner.
• Teamwork - Cooperates with Director of Marketing and Assistant GM in regard to all aspects of VIP Services. Promote and support all functions within the casino. Build, mentor and support a strong and efficient team structure. 
• Communications - Provide as needed one-on-one updates with the Marketing Director and Assistant GM. Attend marketing meetings and promotional brainstorming meetings as requested. Communicate regularly with other Casino Managers and KOD.  Communicates accurate information to club members concerning the use of their card, membership rules and current promotions. Communicates accurate information about casino operations, including transportation, food and beverage, games and hours of operation. 
• Reports - Monitor and comp meals and/or hotel rooms to VIP Services members who reach comp status. Audit gaming, non-gaming comps and cash point adjustments to verify accuracy of comps, adjustments and voids. Oversee the hotel departure list and review for comp status. Verify payroll.    

QUALIFICATION REQUIREMENTS:  To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated hospitality or customer service experience, preferably within a gaming environment. 
• Demonstrated experience responding to high volume of traffic and developing and maintaining positive relations with guests, vendors and co-workers. 
• Demonstrated knowledge of and experience performing and enforcing security policies and procedures. 
• Willingness to assume responsibility relative to the performance of the department and the property.
• Must be able to stand/sit 8-10 hours per shift. 
• Must have a neat appearance. 
• Must have computer (MS Office) and math skills.
• Must be flexible able to work flexible hours.
• Must have management/supervisory skills and great organizational skills.

EDUCATION and/or EXPERIENCE: High School Diploma or equivalent. Supervisory, computer and math skills. Knowledge of VIP Services and Hotel operations.

LANGUAGE SKILLS:  Demonstrated effective and diplomatic oral and written communication skills using English.

REASONING ABILITY: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of information.

CERTIFICATES, LICENSES, REGISTRATIONS:  Must be 18 years of age. A Colorado State Gaming License is required. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to work at a computer station 8-12 hours per shift, to stand 2-4 hours per shift with standard breaks, and occasional to frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, and pushing. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.